FAQ's

Where do you deliver?
We deliver to the United States.

How long does it typically take for your products to be dispatched?

Orders are processed within 1-3 Business Days. Orders placed over the weekend are dispatched on Mondays.

Are All Your Products Actually Held In Stock?
Yes, all Products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of speedy delivery. 

Can I Change My Billing Or Shipping Information? Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at info@shinkomarket.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Do you provide an invoice?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order. 

Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.

Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.

I’m unable to complete my order on the Website. What do I do?
Please contact customer care at  info@shinkomarket.com  We’ll be happy to assist you.

Are my personal details safe on the Website?
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.

HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team at at info@shinkomarket.com if you do not receive this email

 

How do I know if my order has been shipped?
Once your order is shipped, you will receive a confirmation email with a tracking number.
 If you don’t receive a tracking number within 24 hours, please reach out to us at info@shinkomarket.com